shipping details can sometimes be confusing, please review our policy below or contact us if you have any questions.

 

Shipping policy

 

To ensure the fastest delivery of goods to you, we ship your buybiobag.com  order by Fargo, G4S service, or special courier whichever is most efficient in the circumstance. Most items leave our warehouses within 2 business days from the time you place your order. (Most orders leave the warehouse quicker than that)

Once shipped, our ship times are as follows:

  • 2-3 days for items to be shipped to Nairobi and its environs.
  • 3-7 Days for Items to be sent outside of Nairobi.
  • 2 Day Expedited Shipping- actual costs calculated at the time of checkout based on weight and distance.

All shipping charges are calculated directly from the shipping carrier as actual cost and are subject to change at any time and without notice. We at Buybiobag.com make every effort to keep your prices as low as possible and do not inflate shipping charges beyond what we are being charged. You pay what we pay. Shipping times are calculated from the actual ship date and do not include weekends or Holidays. Shipping refunds are not given for delays due to weather, mis-delivered packages, or other means that are out of our control.

** We do not offer international shipping at this time.

Have more questions? Check out our faqs page, or call us at +254 743709811.

 

RETURNS

Unfortunaltely due to the fragile nature of our products. Products purchased on our website cannot be retunred. We sincerely apologize for any inconvenience in the future.

 

Customer satisfaction

We are fanatical about our customer service and making sure you are happy. We have received literally hundreds of emails from our customers telling us how pleased they were with how we handled their orders and questions.

Feel free to let us know what you think of our service! We are available via email or phone

 

If your order does not arrive

You can track your orders by logging into your account to find out when it is expected to arrive. You can also contact us and we will happily assist you with locating your package. We will do our best to assist with re-directing the shipment to ensure you receive your package.

 

Damaged merchandise

We make every effort to have your products arrive in the best condition possible, however if your order arrives damaged please contact us within 2 days of receiving your delivery. Do not return the merchandise until we can determine the reason for the damage. Retain all packaging and contact us at sales@buybiobag.co.ke

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